Carroll Community College

The following “frequently asked questions” will assist you in gaining an understanding of the use of the payment of your bills.

1. When do I have to pay tuition?

2. What is the FACTS/Nelnet Business Solutions program and how do I enroll?

3. Are there any fees involved with FACTS/Nelnet Business Solutions Program?

4. If I drop and add courses, will this affect my FACTS payments?

5. Will having some form of financial aid affect my FACTS/Nelnet Business Solutions payment?

6. Can I pay my tuition balance in full before the FACTS/Nelnet Business Solutions agreement ends?

7. What forms of payment does the College accept?

8. What is the refund policy?

9. My employer is paying for my tuition. When do I need to submit my employer voucher to the College?

10. How and when is my employer billed?

11. If I drop or add a course and this results in an adjustment to my tuition bill, and I have already submitted my employer voucher to the Cashier, do I need to re-submit a new employer voucher?

12. Will the College accept a voucher for reimbursement if I already paid my tuition bill?

13. If my employer pays my tuition and fees at the time of registration, do I still need to present a voucher?

14. If my employer does not pay for the “fees” associated with my registration, when are those fees due?

15. If I receive other “tuition assistance,” will this affect the amount of the tuition balance I am to pay?

16. If my employer pays for my books, do I need a separate employer voucher to purchase books from the College bookstore?

1. When do I have to pay tuition?

Tuition and fees for winter and summer term courses are due at the time of registration with payment by credit card only.

Tuition payment deadlines vary for fall and spring terms. Consult the Credit Class Schedule for details or call the Cashier's Office at 410-386-8040 for more information.

Students enrolled in credit courses may participate in the FACTS/Nelnet program (deferred tuition payment plan). A student must have a total tuition balance of $200 or more. Participation in the FACTS program is limited to the fall, spring, and summer terms for credit enrollment.

2. What is the FACTS/Nelnet program and how do I enroll?

FACTS is a tuition management plan that provides students with a low cost (interest free) plan for budgeting tuition and other education expenses.

Students enrolled in credit courses may participate in the FACTS/Nelnet program (deferred tuition payment plan). A student must have a total tuition balance of $200 or more.

Participation in the FACTS/Nelnet program is limited to the fall, spring, and summer terms for credit enrollment. To enroll, pick up a FACTS/Nelnet application at the Cashier's Office, or apply on-line (click on "Pay by the FACTS/Nelnet Payment Plan").

3. Are there any fees involved with FACTS/Nelnet Program?

There is a $25 non-refundable enrollment fee per term, which is withdrawn automatically from your account by FACTS/Nelnet when your account is opened. There is a $25 "non-sufficient funds" (NSF) charge assessed for each missed payment attempted by FACTS/Nelnet.

4. If I drop and add courses, will this affect my FACTS/Nelnet payments?

Dropping and adding courses will affect your payment plan. Please call the Cashier's Office at 410-386-8042 or 410-386-8040 as soon as you make an adjustment to your schedule so your FACTS/Nelnet payments can be adjusted accordingly.

5. Will having some form of financial aid affect my FACTS/Nelnet payment?

You may subtract the amount of your financial aid from your tuition balance before setting up your FACTS/Nelnet payment plan. If you do not qualify for financial aid, you may make an adjustment to increase your monthly payment plan. Please call the Cashier's Office at 410-386-8042 or 410-386-8040 for more information.

6. Can I pay my tuition balance in full before the FACTS/Nelnet agreement ends?

You may pay your FACTS/Nelnet agreement in full 10 days prior to the 5th day of the month at the College's Cashier's Office. For more information call the Cashier's Office at 410-386-8042 or 410-386-8040.

7. What forms of payment does the College accept?

The College accepts cash, checks, money order, Visa, MasterCard, Discover and American Express credit cards.

The FACTS/Nelnet payment plan accepts checking, savings accounts, Visa, MasterCard Discover and American Express credit cards.

Tuition for credit and continuing education courses can be paid on-line via WebAdvisor. Application to the FACTS program can be submitted on-line for credit classes only (click on "Pay by the FACTS/Nelnet Payment Plan").

8. What is the refund policy?

Please see our Refund Policy page .

9. My employer is paying for my tuition. When do I need to submit my employer voucher to the College?

The employer voucher, billing authorization, and/or purchase order must be completed with an original signature of the person authorizing payment and be submitted to the Cashier's Office at the time of registration. Please call 410-386-8043 or 410-386-8040 for additional information on third party payments.

10. How and when is my employer billed?

Billing will occur the second week of the term. An invoice will be mailed directly to your employer.

11. If I drop or add a course and this results in an adjustment to my tuition bill, and I have already submitted my employer voucher to the Cashier, do I need to re-submit a new employer voucher?

Yes, it is the student's responsibility to provide the Cashier's Office with a new adjusted employer voucher. Failure to do so will void the original employer voucher.

12. Will the College accept a voucher for reimbursement if I already paid my tuition bill?

The voucher will not be accepted once you have paid the tuition. You must seek reimbursement directly from your employer. In this instance, the College will not bill your employer in order to reimburse you.

13. If my employer pays my tuition and fees at the time of registration, do I still need to present a voucher?

There is no need to present a voucher when the employer is making payment in full at the time of registration.

14. If my employer does not pay for the "fees" associated with my registration, when are those fees due?

Fees are due at the time of registration.

15. If I receive other "tuition assistance," will this affect the amount of the tuition balance I am to pay?

It may, please call the Cashier's Office at 410-386-8043 or 410-386-8040 to discuss the matter.

16. If my employer pays for my books, do I need a separate employer voucher to purchase books from the College bookstore?

Yes, a separate voucher is needed.