Coordinator, Auxiliary Services and Campus Operations
Pay Grade: 11 ($52,962 – $71,097)
FLSA Status: Exempt
This position will be placed on the 12-month Grade 11 college salary scale. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package which can be found at: Benefit Guide – Employee 2021 – 2022
This position is responsible for the management and oversight of four auxiliary service contracts, direct supervision of two service areas, and management of contracts administered by the Office of Facilities Planning and Management. It reports to the Director, Facilities Planning and Management.
ESSENTIAL JOB FUNCTIONS:
- Administers and oversees the College’s auxiliary services contracts (Bookstore, Café, Vending, and Copy Center). Serves as the first point of contact for concerns and complaints relative to the contractual obligations. Researches and proposes solutions. Maintains and manages all vendor related files, including monthly financials, menus, pricing, service logs, etc. Leads and participates in planning committees.
- Develops the scope of work for “Requests for Proposals” as needed and works with the Procurement Office to coordinate vendor selection.
- Oversees Environmental (custodial) Services to ensure the campus is clean, healthy, free of trash, and welcoming to students/staff/visitors. Meets weekly with Supervisor of Environmental Services regarding needs and procedures. Makes recommendations based on “green seal” chemicals, prices, inventory, equipment, supplies, service demands, and best practices.
- Works closely with the Coordinator, Environmental Safety and Health to ensure ongoing training requirements are met, safety issues or complaints are addressed, and related chemical inventories are up to date.
- Collaborates with Facilities personnel to maximize use of facilities and operational management software for work orders, preventative maintenance, and large asset inventory management.
- Oversees and administers a variety of Facilities related contracts to ensure accurate and timely delivery of services.
- Acts as a Facilities liaison to the Athletic Department to administer and manage varied Athletics related contracts to ensure accurate and timely delivery of services.
- Acts as a Facilities liaison to the College Foundation for fundraising event needs.
- Coordinates and supervises the College Information Center to ensure telephone switchboard calls and in-person needs are served professionally, promptly, and accurately. Meets regularly with Information Center Specialists on customer needs, scheduling issues, procedures, and assigned duties.
- Ensures the Information Center is staffed during operational hours including evenings and weekends and oversees scheduling of staff and student aides.
- Chairs the Parking Appeals Committee and ensures the committee of students and faculty follows procedures and takes responsibility to be fair and consistent in deliberations and decisions.
- Research, and makes recommendations for, policies and procedures as needed concerning the College’s services related to this position.
- Acts as Building Monitor, and First Aid Volunteer, maintains CPR/AED and first aid certifications, and responds to emergencies per protocol.
- Compiles and maintains financial reports and makes recommendations for the related areas for budget purposes.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- Bachelor’s degree with three or more years of related professional level, public facing experience in operations, auxiliary services, customer service, retail, food service management, contract management, program management, and/or project management; or master’s degree with minimum two years of related experience may be considered.
- Aptitude to learn areas where less experienced.
- Strong organizational skills.
- Commitment to excellent customer service.
- Professional written and verbal communication skills.
- Ability to manage data, budgets, and technology.
- Proven successful experience with direct supervision of multiple staff.
- Ability to establish, meet, and exceed performance goals across a diverse area of responsibility.
- Must be positive, cooperative, and supportive.
- Possess, or be willing and able to obtain, and maintain CPR/AED and First Aid certifications.
- Computer proficiency (Microsoft Office and Teams)
- 5-7 years related experience
- Relevant experience at a college
- Experience managing contracts
- Experience in customer service
- Ability to be successful mastering details while also managing the big picture
- Proven track record of success learning new information to manage and evaluate procedures, and ability to make strategic recommendations for improvements
- Track record of success demonstrating the ability to grow within job responsibilities and excel in new and unique challenges.
- Awareness of OSHA regulations and HazCom/SDS requirements.
The work is normally light work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:
- Hear/talk/communicate – Must be able to exchange information and communicate
- Visual Acuity/ability to perceive or detect surroundings
- Mental acuity – Able to focus, concentrate, understand, and convey subject matter
- Repetitive motion (i.e., keyboarding)
- Stand/sit/walk/able to move or traverse from one area to another
College campus, direct contact with students, staff, faculty and the general public in classrooms, common areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms; use of safe workplace practices with office equipment; computers for data entry and word processing; avoidance of trips and falls. Observance of College policies, fire and building safety regulations; and observance of traffic laws if/when driving a College vehicle.
ADDITIONAL INFORMATION FOR APPLICANTS:
The College pays one-half of reasonable travel expenses for the first visit and pays the entire cost of travel for the second visit. The College does not pay relocation expenses or offer tenure. However, following a one-year probationary period, year-to-year contracts are provided until three years of satisfactory service are completed, after which time 3-year contracts are provided.
Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.
Directions to Apply
Interested applicants must submit a resume and cover letter (including salary requirement), emailed to firstname.lastname@example.org or mailed to Carroll Community College, Human Resources,1601 Washington Road, Westminster, MD 21157.
This position is open until filled. For best consideration, candidates should submit application materials by January 28, 2022.
To qualify for employment, selected candidates must:
- wear a face covering inside College facilities
- successfully complete a criminal background check (for designated positions)
- be able to work on campus as of the first day of employment
- be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
- be currently authorized to work in the US, as the College does not offer Visa sponsorships
- complete an employment application upon request, prior to progressing through the initial interview process
Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment.