Student Support Specialist

Deadline:
2019-05-24
Category:
Support Staff
Contact:
Human Resources Department - hr@carrollcc.edu
Description:

Department:  Continuing Education and Training

Pay Grade:      6 ($31,096 - $41,900)        

FLSA Status:  Non-exempt   

JOB SUMMARY

 

This position provides customer, program, and clerical support for Continuing Education and Training (CET).  The position reports to the Manager of Student Support Services.

   

ESSENTIAL JOB FUNCTIONS:      

 
  • Provides CET program, tuition assistance/scholarship and payment plan information and other guidance to prospective students on the telephone, in-person, and/or through email correspondence. 
  • Processes CET registrations and associated payments in Lumens and recommends complementary courses.
  • Processes student withdrawals, transfers, cancellations and refunds. 
  • Forwards student issues and requests for refunds outside of normal policy to unit Director for handling.
  • Processes non-credit education verification requests.
  • Communicates course changes and cancellations to students.
  • Files and archives related documents.
  • Enters student grades as directed and generates and mails certificates for online vendor classes.
  • Performs other duties as assigned.
 

MINIMUM REQUIREMENTS TO PERFORM WORK:

 
  • High school diploma or equivalent. At least one year of related experience. Experience with data entry preferred.
  • Customer service, spreadsheet, and word processing skills helpful.   
  • Must be positive, cooperative and supportive.
 

PHYSICAL DEMANDS:

 

The work is normally sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Additionally, the following physical abilities are required: 

  • Hear/talk/communicate – Must be able to exchange information and communicate
  • Visual Acuity/ability to perceive or detect surroundings
  • Mental acuity – Able to focus, concentrate, understand and convey subject matter
  • Repetitive motion (i.e. keyboarding)
  • Stand/sit/walk/able to move or traverse from one area to another
   

WORK ENVIRONMENT:     

 

Work environment involves everyday risks or discomforts which require normal safety

precautions typical of such places as office, meeting, and training rooms; use of safe

work place practices with office equipment; computers for data entry and word processing; avoidance of trips and falls; observance of fire and building safety regulations; and observance of traffic laws when/if driving a College vehicle.

 

SALARY:

This position will be placed on the 12 month, Grade 6 college salary scale. Position includes an excellent fringe benefit package. In order to qualify for employment, candidates must successfully complete a criminal background check.

 

APPLICATION PROCESS:

Interested applicants must submit a resume and cover letter, emailed to hr@carrollcc.edu; or mailed to Carroll Community College, Human Resources, 1601 Washington Road, Westminster, MD 21157. The deadline for applicant submission is May 24, 2019.

"Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment."