Technology Assistant

Department:
Information Technology
Deadline:
Ongoing Pool
Category:
Student Employee
Contact:
Student Employment - studentemployment@carrollcc.edu
Description:

RESPONSIBILITIES:

  • Troubleshoot and repair computer, laptops, tablets, printers, and other technologies.
  • Assist and advise faculty and staff with technical questions and problems over the phone, in person or remotely as part of the Enterprise Service Desk.
  • Assist and advise students with technical questions and problems over the phone, in person or remotely as part of the Student Help Desk.
  • Provide customer support and technical assistance for various college events which may include working with outside organizations utilizing college facilities.
  • Assist with printing posters, banners, and CD/DVD duplications.
  • Assist with preventative maintenance in network closets throughout the college.
  • Assist with technology repairs, technology setups, hardware and software installations and configurations in labs, classrooms, and offices.
  • Use Microsoft 365 tools including but not limited to Word, Excel, PowerPoint, and Teams.
  • Use KACE ticketing software to track work and project requests.
  • Performs other duties as assigned.

REQUIRED SKILLS AND QUALIFICATIONS

  • Must have high school diploma
  • Possess good communications and people skills
  • Be able to handle stressful situations with patience
  • Possess good time management skills and good work ethic
  • Must have technology background and/or have an interest in learning new technology skills
  • Be able to move at least 25 pounds
  • Must be positive, cooperative, and supportive.

PREFERRED SKILLS AND QUALIFICATIONS

Prefer student who will be attending Carroll for at least one more year.

HOURS NEEDED

Tuesday/Thursday 8 am to 2 pm

Students - Application Process:
  • Candidates must complete Carroll's online application to be considered.
  • Complete the Student Employment Application.   
  • Indicate the department(s) for which you are applying.  Only one application is needed.
  • Complete the  FAFSA for Federal Work Study Positions
  • Be registered for at least six credits with a 2.0 GPA
  • If eligible, your application will be forwarded to supervisors with open positions
  • The application will be held for one year, July 1 to June 30. 
Students - What to expect after applying:
  • Interview with the hiring supervisor for the position of interest.
  • If selected, you and your supervisor must complete all federal, state and college forms. This document is obtained from your supervisor or the Human Resources webpage.
  • Complete and submit all federal, state, and college employment forms. The I-9 is submitted to your supervisor and the other forms are submitted to studentemployment@carrollcc.edu
  • Create a work schedule with your supervisor that does not conflict with your class schedule. 
  • When all forms are turned in you and your supervisor will be notified so a start date can be established. 

"Carroll Community College is committed to creating a diverse, equitable and inclusive environment. Carroll Community College is committed to Equal Opportunity Employment."