The purpose of the Formal Complaint Process for Students is to
provide a method of recourse to both credit and Continuing Education students
who think that a particular action on the part of a College staff or faculty
member has violated accepted or stated institutional practices and standards.
Resolution should first be attempted through informal discussion among the
Student concerns appropriate to this process include, but are
not necessarily limited to: contesting of grades assigned for exams, written
assignments or other projects; any disagreement relative to a student’s
academic progress; concerns regarding ethical and professional behaviors of
staff or faculty; arbitrary application of current College policies by staff or
faculty members; and perceived violations by staff or faculty members of
accepted rights of students in institutions of higher learning such as the
right to free expression, the right to assemble, etc. This process is intended
to be investigative rather than adversarial and is not to be used when the
complaint involves an alleged violation of the student Code of Integrity for
Academic and Behavioral Standards (refer to College Regulations and Policies:
Code of Integrity for Academic and Behavioral Standards) or an alleged
violation of gender-based or sexual misconduct (refer to College Regulations
and Policies: Gender-Based and Sexual Misconduct Policy and Sexual Misconduct
Reporting, Investigation, Decision, Sanctions, and Appeals Policy
Procedures). A supervisor may be a coordinator, department or division
chair, director, or vice president.
Preceding any discussion, it may be helpful for the student to
consult with the Integrity and Judicial Affairs Advocate or designee to clarify
the issues involved. Students are asked to adhere to the following procedures
as outlined below:
Step 1: The student and staff or faculty member involved in the
complaint should try to resolve the dispute through discussion.
Step 2: If resolution is not reached at the Step 1 level, the
student must complete a “Complaint Form” (supplied by immediate supervisor) and
submit it to the staff or faculty member’s immediate supervisor within five (5)
working days of the complaint. The supervisor will acknowledge the complaint
within three (3) working days. The supervisor and student will then meet to
discuss the complaint.
Step 3. After discussion with the immediate supervisor, if the
complaint is not resolved within five (5) working days, the student may have
his/her complaint heard by the immediate supervisor’s supervisor. It will be
the immediate supervisor’s responsibility to forward the complaint file to
his/her supervisor. The supervisor will acknowledge the complaint within three
(3) working days. The supervisor will then review the matter and make a final
decision regarding the complaint.Resolution of the complaint will be attained
within ten (10) working days of the appeal.
Step 4. All records of student complaints, evidence of processes
completed to resolve student complaints, and student complaint resolutions
should be sent to the office of the Integrity and Judicial Affairs
Advocate to be kept on file.