Credit Students FAQ

  • Frequently Asked Questions –Credit Students
    Updated July 8, 2020

    For the Fall semester, we are offering several different instructional formats strategically designed to ensure both student success and safety:

    • Remote Synchronous (RSYNC): Remote Synchronous is our newest course format. This type of course meets with a live instructor via a virtual format (generally through Microsoft Teams, similar to Zoom). You will log in at a scheduled time to participate in the class. All instruction is provided remotely, just as if you were going to class on campus. This is our preferred class format because it offers live instruction, but from a distance.
    • Online (NET): Online classes meet within our Learning Management System called Canvas. This is an asynchronous format, which means you complete weekly work when it’s best for you. You have 24-hour access to your class. This is not a self-paced course; there are weekly assignment deadlines. Tests may be required in the Testing Center by appointment (if safety allows).
    • Hybrid (HYB): Hybrid means that there are some scheduled face-to-face activities on campus, but more than 50% of the class is conducted online (not at a scheduled time/day).

    We have prepared this Q&A to address the most frequently asked questions by credit students. We will update this periodically to keep you informed.

    HOW DO I GET MY STUDENT ID?

    Student IDs are available through the Library. Please visit the Library's COVID Information page for the latest information on how to get your student ID.  

    ARE STUDENT RESOURCES AVAILABLE TO HELP ME WITH REMOTE LEARNING?

    All student services are available to students virtually including Admissions, Advising, Tutoring, Career & Transfer, Disability Support Services, Financial Aid, Records & Registration, Testing Center, and Student Life Offices. 

    Please use the following link to access Credit Student Resources to help with remote learning:  https://www.carrollcc.edu/Student-Life/COVID-19-Resources/Credit-Student-Resources/ 

    ARE THERE RESOURCES I CAN TAP INTO TO HELP PAY MY TUITION?

    The Financial Aid Office is open virtually for all Financial Aid services. You may also login to your Lynx Portal at  https://www.carrollcc.edu/MyCarroll/ to view, track, and identify what documents have been received and are missing to complete the financial aid process. You may also call 410-386-8437; Email:  financialaid@carrollcc.edu

    If you have been affected financially by the COVID-19 pandemic and you are having specific needs related to your tuition payments for the Fall semester, please e-mail a detailed description (not more than one page) of your circumstances to Steve Wantz, Executive Director of the Carroll Community College Foundation at  swantz@carrollcc.edu .

    I NEED HELP WITH MY STUDIES. WHAT KIND OF HELP IS AVAILABLE?

    Tutoring Services are available in an online format. For more details about drop-in, appointments and review sessions visit  https://www.carrollcc.edu/student-services/student-resources/tutoring-and-study-skills/, or email Marsha Nusbaum at  MNusbaum@carrollcc.edu

    If you have any additional concerns or questions, please reach out to your instructor and/or Disability Support Services, if applicable, along with your Academic Advisor. 

    Disability Support Services: Phone: 410-386-8329; Web:  www.carrollcc.edu/disability

    Advising and Transfer Office: Phone: 410-386-8435; Email:  Advise@carrollcc.edu

    WILL THE LIBRARY BE AVAILABLE TO ME REMOTELY?

    Library Services offers online resources, including answeringquestions via chat and email.

    Please go to the Library’s website at:  http://library.carrollcc.edu/home for contact hours, contact information, and remote access to resources for students and employees of the College.

    If you have any questions about the items you checked out, know that they are not due until the College reopens. For additional questions, contact:  circ_desk@carrollcc.edu and we will respond to your question.

    IS THE FOOD LOCKER STILL OPEN AND CAN I STILL BECOME A CLIENT?

    The Carroll Food Locker will be available throughout the Fall semester.  If you would like more information about Fall hours or want to sign up to become a client of the Food Locker, please reach out to Jen Milam by emailing  jmilam@carrollcc.edu. All communication remains confidential.  

    HOW CAN I GET A COPY OF MY TRANSCRIPT REMOTELY?

    The Records Office will continue to evaluate incoming transcripts and facilitate outgoing transcripts. Visit  www.carrollcc.edu/transcript for directions. Current Carroll students should log in through the Lynx Portal and click on Request an Official Transcript. Any student can go directly to the Parchment website and create a Parchment account to send official documents. 

    Please reach out to the Records Office if you have any questions. Phone: 410-386-8440; Email:  Records@carrollcc.edu

    I REALLY MISS BEING ON CAMPUS AND MY CONNECTIONS THERE. HOW CAN ISTAY IN TOUCH AND ENGAGED WITH CARROLL THIS SEMESTER?

    The Student Life Office will hold online engagement activities that you can access through the Student Life Canvas page. Clubs will also post information to their Canvas pages.

    Stayed tuned for more information about the Leadership Challenge, Student Government, the Club budget process, and the Lynx-to-Lynx mentoring program.

    Stay connected on the Student Life Canvas page, and follow us @CarrollCCStudentLife on Instagram for information, tips, and contests for students or call 410-386-8500; Email:  studentlife@carrollcc.edu.

    I DO NOT HAVE ACCESS TO INTERNET SERVICE AT HOME. WHAT DO I DO?

    For free internet resource suggestions, please access the following instructions:   https://www.carrollcc.edu/Student-Life/COVID-19-Resources/Free-Internet-Resources/.

    The College has ordered a supply of hotspots to help our students who are in need of this service. We will provide students with technology to help them be successful during throughout the Fall semester. The College buildings, as well as the north parking lot, offer free WiFi to students.

    I PLAN TO PARTICIPATE IN ATHLETICS AT CARROLL IN THE FALL SEMESTER.WILL THE COLLEGE STILL HAVE SOCCER AND CROSS COUNTRY FALL 2020 AND LACROSSESPRING 2021?

    Fall practices are scheduled to begin on August 1, but the College Athletics department will follow all decisions made by MDJUCO and NJCAA and in compliance with the State and local health department officials. For additional updates please continue to visit:  https://www.carrolllynx.com/landing/index.

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