Student Accounts FAQ

  • SUPPORT INFORMATION

    IT Support Phone: (410) 386-8060 
    Email: ithelpdesk@carrollcc.edu 

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    How Do I Set Up Email On My Mobile Device?

    Instructions to setup you email device can be found at this link.

    Why am I seeing an External Email warning on my emails?

    All email originating from outside the college, except for those from approved college services like Canvas, will show a highlighted bar in the body of the email stating "This is an External Email. Please be cautious when opening attachments and/or clicking links.".

    This is a safety feature to make it easier for you to spot fake (phishing) emails that may pretend to be sent from your instructors or from other college departments.

    A message with this disclaimer does not mean the email is malicious, only that recipients should be cautious. The tag does not indicate that a message is unsafe; conversely, a message’s lack of an disclaimer tag does not indicate that it is safe. A tag is informational to help you be aware of the message's origin.

    Do not click on links or open attachments in messages that are unfamiliar. If you are questioning whether an email is please suspicious, contact the IT Help Desk at x8060 or ITHelpDesk@carrollcc.edu.

    Microsoft Safe Links and Safe Attachments protection

    Microsoft Safe Links and Safe Attachments features were introduced in October 2018

    Microsoft Safe Links checks all links in email to see if they are malicious.

    This will help protect you from links that may appear to be to legitimate college web sites but which are actually attempts to steal your information.

    When a message contains a clickable image or text, the original address of the link will be replaced with a “safe link”. The safe link directs your browser to an Office 365 service that tests to determine if the original address is potentially dangerous. Safe links contain "safelinks.protection.outlook.com" near the beginning of the link. If you hover your mouse over a link, you'll see where the link points. 

    If the site linked is determined to be malicious you will receive a warning message when you click on the link. See this Microsoft web page for an example and for more information. 

    Microsoft Safe Attachments will scan all email attachments for malware and other malicious content.

    This will help protect you from attachments that may appear to be documents but which are actually viruses or other damaging executables. 

    When a message contains one or more attachments, all attachments will be scanned before delivering the message. It may take 1 to 2 minutes for messages with attachments to be delivered. 

    Email messages with attachments that test positive will have the attachment removed, and the message will be "quarantined" in the "Junk Items" folder in your college mailbox.

    Where can I find instructions to setup and manage my Microsoft Office 365 account?

    Instructions to setup and manage your Microsoft Office 365 account can be found at this link.

    How can I find my User ID?

    To lookup your user id and email address click here.

    Why does my account keep getting locked out?

    Make sure you update your password on all of your devices (i.e. smartphones, tablets, office computers, home computers, etc).

    What should you do if you think your password has been compromised?

    Change your password using this link.

    How do I change my verification information email/phone number on the Password Reset Portal?

    Go to this link.

    New user? Information to setup your password for first time.

    Use the Set Up Your Account link
    • Type in your account name and enter the characters in the picture
    • Choose I forgot password on next screen
    • The system will email a temporary passcode to your personal email account on file
    • Set your password

    Is there a minimum password length?

    The college requires your password to be a minimum length of 8. It is highly recommended that you use a passphrase.

    If I type my password incorrectly multiple times will my account be locked?

    We have all legitimately forgotten a password and need a few tries to get back in to a system. However, your account will be locked for 15 minutes after 7 failed password attempts from known devices. If you are accessing college systems from an unknown device, your account will be locked for 15 minutes after 5 failed password attempts. 

    Is there a password history?

    When changing your password the system remembers your last 3 passwords. Don’t reuse your passwords. You must choose a new password.

      How often must I change my password?

      A good strong password will last for a year or more. The college will not require you to change your password. You should change your password when you want or if there is indication of breach.

      Is there a minimum number of days I must use a password?

      The college does not require a minimum age for passwords. This is necessary when the IT Help Desk needs to assist with a password reset, as it allows the user the change their password via the Self-Service Password Reset the same day.

      Should I use the remember password in a browser?

      Search engines and email programs mean well when they ask you this, but in the end, it is just another risk for having your password compromised.

      Does the college screen passwords to prevent known known commonly used or compromised passwords?

      When changing your password, the college will verify that the new password is not included on a list of dictionary words, guessable patterns, and known compromised passwords. This process will occur automatically. If the password is found on the list, you will receive a message similar to "your password contains a word, phase, or pattern that makes it easily guessable. Please try again with a different password."

      Should I use a password manager to store my passwords?

      Committing all of all your passwords to memory might get tricky. Discarded Post-It notes can be all a hacker needs to access your accounts. Password managers store all your login information for different accounts in an encrypted database. The database is secured using a single master password. You will only need to remember one password.

      Why should I use a passphrase for my password?

      Passphrases can contain spaces and are longer than any random string of letters. An example is “the road to success is always under construction”. Passphrases are easier to remember and harder to crack. When choosing a passphrase make sure it is easy for you to remember, but preferably not a common or popular quote that can be easily guessed by someone who knows you.

      Should I use the same password for multiple accounts?

      Password reuse is a serious problem because of the many password leaks that occur each year. When your password leaks, malicious individuals have an email address, username, and password combination they can try on other systems or websites. If you use the same login information everywhere, a leak at one system or website could give people access to all your accounts. If someone gains access to your email account in this way, they could use password-reset links to access other websites, like your college account, online banking, etc.

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