You can use this site to unlock your account, reset your password, or change your password.
Set Up Your Account - To set up your account for the first time
Unlock Account - If you have forgotten your password or your account is locked out
Change Password - If you know your password and would like to change it
Find Your User ID - Look up your User ID and email address
Modify Account Registration - If you wish to modify information used for password resets
IT Support Phone: (410) 386-8060 Email: firstname.lastname@example.org
All email originating from outside the college, except for those from approved college services like Blackboard, will be tagged as [EXTERNAL].
This is a safety feature to make it easier for you to spot fake (phishing) emails that may pretend to be sent from your instructors or from other college departments.
A message tagged with [EXTERNAL] does not mean the email is
malicious, only that recipients should be cautious. The tag does not indicate that a message is unsafe; conversely,
a message’s lack of an [EXTERNAL] tag does not indicate that it is safe. A tag is informational to help you be aware of the message's origin.
Do not click on links or open attachments in messages that are unfamiliar. If you
are questioning whether an email is please suspicious, contact the IT Help Desk at
x8060 or ITHelpDesk@carrollcc.edu.
Microsoft Safe Links checks all links in email to see if theyare malicious.
This will help protect you from links that may appear to be to legitimate college web sites but which are actually attempts to steal your information.
When a message contains a clickable image or text, the original address of the link will be replaced with a “safe link”. The safe link directs your browser to an Office 365 service that tests to determine if the original address is potentially dangerous. Safe links contain "safelinks.protection.outlook.com" near the beginning of the link. If you hover your mouse over a link, you'll see where the link points.
If the site linked is determined to be malicious you will receive a warning message when you click on the link. See this Microsoft web page for an example and for more information.
Microsoft Safe Attachments will scan all email attachments for malware and other malicious content.
This will help protect you from attachments that may appear to be documents but which are actually viruses or other damaging executables.
When a message contains one or more attachments, all attachments will be scanned before delivering the message. It may take 1 to 2 minutes for messages with attachments to be delivered.
Email messages with attachments that test positive will have the attachment removed, and the message will be "quarantined" in the "Junk Items" folder in your college mailbox.
Instructions to setup and manage your Microsoft
Office 365 account can be found at this link.
Make sure you update your password on all of your devices (i.e. smartphones, tablets, office computers, home computers, etc).
Change your password using this link.
Go to this link.
have all legitimately forgotten a password and need a few tries to get back in
to a system. However, your account will be locked for 15 minutes after 7 failed
password attempts from known devices. If you are accessing college systems from an unknown
device, your account will be locked for 15 minutes after 5 failed password attempts.
When changing your password the system remembers your last 3 passwords. Don’t reuse your passwords. You must choose a new password.
When changing your password, the college will verify that the new password is not included on a list of dictionary words, guessable patterns, and known compromised passwords. This process will occur automatically. If the password is found on the list, you will receive a message similar to "your password contains a word, phase, or pattern that makes it easily guessable. Please try again with a different password."