Carroll Community College Password Reset Portal

  • Welcome to the Carroll Community College Password Reset Portal

    You can use this site to unlock your account, reset your password, or change your password.

    Set Up Your Account - To set up your account for the first time 

    Unlock Account - If you have forgotten your password or your account is locked out

    Change Password - If you know your password and would like to change it

    Find Your User ID - Look up your User ID and email address

    Modify Account Registration - If you wish to modify information used for password resets

    Support Information

    IT Support Phone: (410) 386-8060
    Email: ithelpdesk@carrollcc.edu

  • Where can I find instructions to setup and manage my Microsoft Office 365 account?

    Instructions to setup and manage your Microsoft Office 365 account can be found at this link.

    How can I find my User ID?

    To lookup your user id and email address click here.

    Why does my account keep getting locked out?

    Make sure you update your password on all of your devices (i.e. smartphones, tablets, office computers, home computers, etc).

    What should you do if you think your password has been compromised?

    Change your password using this link.

    How do I change my verification information email/phone number on the Password Reset Portal?

    Go to this link.

    New user? Information to setup your password for first time.

    Use the Set Up Your Account link
    • Type in your account name and enter the characters in the picture
    • Choose I forgot password on next screen
    • The system will email a temporary passcode to your personal email account on file
    • Set your password

    Is there a minimum password length?

    The college requires your password to be a minimum length of 8. It is highly recommended that you use a passphrase.

    If I type my password incorrectly multiple times will my account be locked?

    We have all legitimately forgotten a password and need a few tries to get back in to a system. However, your account will be locked for 15 minutes after 7 failed password attempts from known devices. If you are accessing college systems from an unknown device, your account will be locked for 15 minutes after 5 failed password attempts. 

    Is there a password history?

    When changing your password the system remembers your last 3 passwords. Don’t reuse your passwords. You must choose a new password.

      How often must I change my password?

      A good strong password will last for a year or more. The college will not require you to change your password. You should change your password when you want or if there is indication of breach.

      Is there a minimum number of days I must use a password?

      The college does not require a minimum age for passwords. This is necessary when the IT Help Desk needs to assist with a password reset, as it allows the user the change their password via the Self-Service Password Reset the same day.

      Should I use the remember password in a browser?

      Search engines and email programs mean well when they ask you this, but in the end, it is just another risk for having your password compromised.

      Does the college screen passwords to prevent known known commonly used or compromised passwords?

      When changing your password, the college will verify that the new password is not included on a list of dictionary words, guessable patterns, and known compromised passwords. This process will occur automatically. If the password is found on the list, you will receive a message similar to "your password contains a word, phase, or pattern that makes it easily guessable. Please try again with a different password."

      Should I use a password manager to store my passwords?

      Committing all of all your passwords to memory might get tricky. Discarded Post-It notes can be all a hacker needs to access your accounts. Password managers store all your login information for different accounts in an encrypted database. The database is secured using a single master password. You will only need to remember one password.

      Why should I use a passphrase for my password?

      Passphrases can contain spaces and are longer than any random string of letters. An example is “the road to success is always under construction”. Passphrases are easier to remember and harder to crack. When choosing a passphrase make sure it is easy for you to remember, but preferably not a common or popular quote that can be easily guessed by someone who knows you.

      Should I use the same password for multiple accounts?

      Password reuse is a serious problem because of the many password leaks that occur each year. When your password leaks, malicious individuals have an email address, username, and password combination they can try on other systems or websites. If you use the same login information everywhere, a leak at one system or website could give people access to all your accounts. If someone gains access to your email account in this way, they could use password-reset links to access other websites, like your college account, online banking, etc.

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