Our Services

Work through conflict with a neutral third party to reach your own agreement.

• Mediators help participants have productive conversations and clarify what matters most to everyone involved
• Supports two or more people in resolving a dispute or conflict
• Focuses on collaborative decision-making that meets everyone’s needs
• Confidential, voluntary, and nonjudgmental
• Helps participants reach their own agreements—mediators do not make decisions

Learn more about mediation:

• Maryland Mediation and Conflict Resolution Office (MACRO)
• Community Mediation Maryland

One-on-one support to help you prepare for or navigate a difficult conversation.

• Work individually with a trained coach to address a specific conflict or build conflict management skills
• Sessions available in person, online, or by phone
• Typically 45–60 minutes, scheduled at convenient times
• You can participate in as many sessions as needed to meet your goals
• Confidential and voluntary
• Helpful for preparing for mediation or difficult conversations
• Can be used when mediation isn’t possible—or as a stand-alone service

Structured support for productive group conversations and decision-making.

• Designed for groups of 10 or more participants

• Facilitators work with organizers to plan and design an effective process

• Promotes dialogue, clarity, and efficiency to help groups reach their goals

• Neutral third-party facilitators guide the discussion and remain impartial

• Helps keep meetings focused, on track, and productive

• Includes note-taking and tracking of action items

Customized learning opportunities to build conflict resolution skills.

• Available for community groups, churches, schools, and government agencies

• Trainings and presentations are tailored to the needs of each group or organization

• Focus on practical communication and conflict management skills

• Designed for organizations, teams, and businesses

Support for productive and collaborative Individualized Education Program (IEP) meetings.

• Facilitators work with parents and school staff to support effective communication

• Assist in developing an agenda in advance with parents and the IEP Chair

• Ensure all participants have a chance to speak and be heard

• Keep discussions focused and respectful

• Help the team work through disagreements and reach solutions

Learn More About IEP Meeting Facilitation.