Lynx Portal Downtime – What Students Need to Know
October 30 – November 8
Carroll Community College will complete an important technology upgrade from Friday, October 30 through Sunday, November 8. During this time, the Lynx Portal will be unavailable.
Plan Ahead: What to Do Before October 30
If you have something time-sensitive to complete in the Lynx Portal, please take care of it before October 30.
During the downtime, you will not be able to:
- Register for classes
- Plan your class schedule in the Lynx Portal
- Make payments through the portal
- Order official transcripts
- Request or view unofficial transcripts
- Review placement test summary
- Check degree or certificate progress
- View midterm or final grades
- Apply for graduation
- Update emergency contact, cell phone number, or personal email address under user profile
- Request an enrollment verification
College offices will also be unable to process payments on your behalf while the system is unavailable. Class drop and withdrawal requests may not be processed until after November 8.
What Will Still Be Available?
You can continue to use:
- Canvas
- Microsoft Teams
- Outlook email
- Carroll Community College website
- Microsoft 365, including Word, Excel, PowerPoint, and OneDrive
- Carroll Forms, available via the MyCarroll page. Processing for some forms may be delayed until after November 8.
Your classes will continue as scheduled. Continue to check Canvas and your Carroll email and follow instructions from your instructors.
We will share additional reminders and updates as the upgrade approaches.
Need help? Contact the Enterprise Service Desk at 410-386-8060 or ITHelpDesk@carrollcc.edu.
Frequently Asked Questions
Why will the Lynx Portal be unavailable?
Carroll is completing a planned technology upgrade that requires the Lynx Portal and several related systems to be temporarily unavailable. The downtime is scheduled for Friday, October 30 through Sunday, November 8.
Can I still access Canvas?
Yes. Canvas will remain available during the downtime. You can continue to access your courses, assignments, course materials, and other information provided by your instructors.
Will my classes still meet?
Yes. Classes will continue as scheduled unless you hear otherwise from your instructor. Continue to check Canvas and your Carroll email for course information and updates.
Can I register for classes?
No. Registration will not be available during the downtime. Records and Registration will also be unable to register students by email, phone, or in person while the system is unavailable.
You can still view upcoming course offerings so you can plan ahead and be ready to register once the system is available again.
Can I drop or withdraw from a class?
You will be able to submit drop or withdraw requests using Carroll Forms, but your request may not be processed by Records and Registration until after November 8. Applicable refund and withdrawal dates will still apply, so submit your request by the deadlines listed here.
If you have questions, contact Records and Registration.
Can I pay my bill?
Online payments through the Lynx Portal will not be available during the downtime. The Business Office will only be able to process certain payments during this time. If you need to make a time-sensitive payment, do so before October 30. Email businessoffice@carrollcc.edu or call 410-386-8040 with questions.
Will my payment plan still process?
Yes. If you are in a payment plan, the plan payments will still process. However, you will NOT see the payment amount update in the Lynx Portal as it will be unavailable. Email businessoffice@carrollcc.edu or call 410-386-8040 with questions.
Can I use Microsoft 365?
Yes. Microsoft 365 will remain available, including Outlook, Word, Excel, PowerPoint, OneDrive, and other Microsoft 365 applications.
Will I still have access to my Carroll email?
Yes. Your Carroll Outlook email will remain available. Please continue to check your email for College updates and information from your instructors.
When will the Lynx Portal be available again?
The upgrade is scheduled to be completed by Monday, November 9. We will communicate with students when the Lynx Portal is available again and provide updates if the schedule changes.