Student Assistance Information for Parents
What does the Student Assistance Program (SAP) offer my student?
The Office of Student Care and Integrity offers free, confidential support, providing students with referrals and resources to succeed in college and beyond.
Help is just a call or click away! Students can access our free, 24/7, confidential Student Assistance Program (SAP) to get connected with an expert counselor.
Call 1-800-327-2251, download the BHS App, or visit https://portal.bhsonline.com/.
Input the username: CARROLLCC
Common reasons to use the Student Assistance Program:
- Suicidal thoughts
- Substance abuse
- Health or body image issues
- Academic or career stress
- Challenges balancing school and life
This is a FREE* benefit provided by the Behavioral Health System (BHS) and paid for by Carroll Community College at no cost to current Carroll Community College students. BHS follows all federal and state privacy laws. All conversations and information will be kept completely confidential.
*If you require a referral for long-term treatment, costs may be incurred. Your health insurance plan often covers long-term treatment.
How can my student report a student concern?
For non-emergency student concern referrals, students can report concerns through the Starfish Icon (In the case of an emergency, please call 911 and campus police at 410-386-8123. Starfish is the primary channel to complete a Student Concern Report by selecting ‘Report a Student Concern’).
Alternatively, students can also submit a, Student Concern & Incident Report Form, which is another channel to complete a Student Concern Report if they do not have access to Starfish. Another option is the ‘Report Student Concern’ icon, which can be accessed from any college computer desktop.
This is a proactive approach to provide cross-campus support/response to students who are experiencing personal challenges that may hinder their academic success or well-being.
The report goes directly to the Office of Student Care and Integrity for a response within 48 hours. For use by students, faculty or staff.
Students may contact the Director of Student Care and Integrity/Chair of the Behavioral Intervention Team, Dr. DaVida Anderson, at email@example.com or 410-386-8217 for any questions or further assistance.
Carroll Community College complies with the provisions of the Family Educational Rights and Privacy Act of 1974 (20 U.S.C.; 1232g) and any regulations which may be promulgated there under. Students and others who may wish specific information regarding their rights of access to Institutional educational records maintained in their names are referred to the Regulations section of the catalog.
The Registrar coordinates the inspection and review procedures for student educational records, which include:
- Academic files
- Admissions files
- Financial aid files
Students wishing to review their records must present:
- A written request to the Registrar listing the record(s) of interest
- Student I.D. card
- Photo identification
Access will be granted within at least 30 days from the date of the written request. See the College Regulations Section of the catalog for further information.
The Family Educational Rights and Privacy Act (FERPA), also known as the Buckley Amendment, protects the privacy of student records. In adherence to this law, Carroll faculty and staff does not disclose grades, performance or attendance with parents unless the student allows this. Students may obtain the form, Permission to Release Educational Records Information, in the Records Office (A112). Carroll encourages parents to discuss this important issue with their students.
For more information, see Student Privacy Through FERPA