Community Mediation Center

  • The Carroll County Community Mediation Center (CCCMC) offers conflict coaching, mediation and facilitation services to all county residents at NO COST, and at times and locations convenient for all participants. The Mediation Center also provides training in conflict management, which can be catered to your organization’s needs.


    • Helps you find win/win solutions to your conflict.
    • All services are free of charge.
    • Serves the community daytime, evenings and weekends at many locations.
    • Gives people a chance to speak, to be heard and to hear each other.
    • Provides an opportunity for people to understand one another and transform their relationship.
    • Participants make their own decisions about the outcome of their conflict.
    • Assists people in developing long-term solutions that meet the needs of everyone involved.
    • Confidential, private and nonjudgmental.

    Learn more about our history, our mission and our vision below.

  • History

    The Carroll County Community Mediation Center (CCCMC) started as a parent-teen mediation program in 2000 with the support of the Department of Juvenile Services (DJS), the Family Law Administrator, the Maryland Mediation and Conflict Resolution Office (MACRO), Community Mediation Maryland (CMM) and the Carroll County Youth Services Bureau (CCYSB). The vision was to provide families with a collaborative process to work out issues such as school attendance and performance, curfew, chores, friends, communication and more. The parent-teen mediation program was unique in offering a co-mediation model where the mediators mirrored the participants, having one adult and one teen mediator. 

    Over the years, the CCCMC expanded their services to include other family relationships such as couples, parents, siblings and in-laws. In addition to family conflicts, the CCCMC broadened its services to more community-based disputes including neighbor-neighbor, landlord-tenant, business-consumer, employee-employer, co-workers and neighborhood associations.

    The CCCMC was part of the CCYSB from 2000 to 2008. In April 2008, the CCYSB decided that the focus of the CCCMC on community-based disputes no longer fit with their mission of providing a

    Mission & Vision

    Carroll County Community Mediation Center's vision is for every Carroll County citizen to have awareness of and access to high quality conflict resolution services at the community level, such as mediation and conflict coaching.

    The Mediation Center promotes peaceful resolution of conflict and collaborative problem solving by providing a range of conflict resolution services, education and professional training to the Carroll County community.

    Mediation helps people reach agreements, rebuild relationships and find permanent solutions to their disputes. It is a process that lets people speak for themselves and make their own decisions.

    The 10-point model of community mediation strives to:

    1. Train community members who reflect the community's diversity with regard to age, race, gender, ethnicity, income and education to serve as volunteer mediators.
    2. Provide mediation services at no cost or on a sliding scale.
    3. Hold mediations in neighborhoods where disputes occur.
    4. Schedule mediations at a time and place convenient to the participants.
    5. Encourage early use of mediation to prevent violence or to reduce the need for court intervention, as well as provide mediation at any stage in a dispute.
    6. Mediate community-based disputes that come from referral sources including self-referrals, police, courts, community organizations, civic groups, religious institutions, government agencies and others.
    7. Educate community members about conflict resolution and mediation.
    8. Maintain high quality mediators by providing intensive, skills-based training, apprenticeships, continuing education and ongoing evaluation of volunteer mediators.
    9. Work with the community in governing community mediation programs in a manner based on collaborative problem solving among staff, volunteers and community members.
    10. Provide mediation, education and other conflict resolution processes to community members who reflect the community's diversity with regard to age, race, gender, ethnicity, income, education and geographic location.


  • Services

  • Mediation


    Mediation is a conflict resolution process in which mediators assist two or more participants with a dispute or conflict, helping those who need to have a difficult conversation clarify what is important to everyone and make decisions that meet the needs of those involved. Mediation is confidential, voluntary and nonjudgmental.

    Learn more about mediation:

    Conflict Coaching

    Conflict coaching is a conflict management process where a coach works one on one with a participant to address a specific conflict situation or to improve one’s conflict management skills. Conflict coaching sessions may take place in person, online or over the phone, and are scheduled for 45 minutes to an hour at convenient times. Participants may have as many coaching sessions as they need to meet their goals. Coaching is a voluntary and confidential process which may be helpful in preparing for a mediation or challenging conversation, or when mediations cannot be scheduled. Conflict coaching can be used as a stand-alone service.

    Large Group Facilitation

    Facilitation services are available for groups of 10 or more people. The Center’s facilitators work with meeting organizers and participants to design a process that helps promote dialogue, clarity and efficiency to attain the goals of the group. As third party neutrals, the facilitators guide the process with all participants and remain impartial to the outcomes. The facilitators assist in keeping the meeting on track and record notes and action items.

    Public Education & Training

    The CCCMC provides education and training to community groups, churches, schools and government agencies. Presentations and trainings are tailored to meet the needs of each agency, organization or business.

    Individualized Education Program (IEP) Facilitation

    Facilitators work with the parent(s) and the school to foster constructive communication and collaboration to develop an effective educational program. The facilitator talks to the parents and the IEP Chair in advance to support the development of an agenda and helps make sure everyone has a chance to speak and be heard at an IEP meeting. The facilitator keeps the discussion focused and assists the team to resolve disagreements.

  • Types of Mediation

  • Mediation is a conflict resolution process offered at no cost to the Carroll County community that can be utilized for a variety of conflicts at any stage of a dispute.

    Mediations can occur daytime, evenings and weekends in two-hour increments at our office or at locations throughout Carroll County.

    Types of mediation services offered include:


    • Neighbors
    • Neighborhood organizations
    • Youth-adult neighborhood conflicts
    • Landlord/tenant


    • Parents and their teenage child/children
    • Sibling conflicts
    • Parenting plans (custody and visitation agreements)
    • Caring for an older family member
    • Husband and wife conflicts
    • Veterans returning from service transitioning back into the family
    • Probate process


    • Strained relationships and friendships
    • Roommate disputes
    • Conflict between boyfriend and girlfriend or partners


    • Employment disputes
    • Coworker conflicts
    • Businesses and their customers
    • Businesses and their surrounding neighbors


    • Students and teachers
    • Students in conflict with each other
    • Parents in conflict with the school
    • Attendance issues


    • Conflicts where the police have been called
    • Conflicts where criminal charges have been filed for a misdemeanor crime
    • People leaving prison and dealing with conflict, or making plans for their release with family or friends (mediation can take place inside the facility)
    • People leaving a residential treatment program or in recovery

    Referral Form

    To access services, complete the referral form. (link to new more generic form)

  • Volunteer Opportunities

  • Community mediation relies on volunteers from Carroll County to provide these free mediation services. Our volunteers complete 50 hours of intensive training, an apprenticeship, evaluations and continuing education. We strive to have volunteers who reflect the diversity of Carroll County in terms of race, ethnicity, socioeconomic status, age, education and life experiences.

    Other volunteer opportunities include:

    • Participate in outreach events, e.g. walk in parades, staff a table or booth, hand out brochures, educate people about mediation and CCCMC.
    • Assist director/staff with presentations, trainings, etc.
    • Assist with clerical projects at CCCMC.
    • Join the Advisory Board at CCCMC.
    • Assist in building new partnerships.
    • Assist in maintaining existing partnerships.
    • Host a fundraiser.
    • Assist with the planning and coordination of volunteer appreciation events.
    • Plan and organize events and activities to highlight Conflict Resolution Day.
    • Plan and organize events and activities to highlight service on Martin Luther King Day.
    • Research potential grant opportunities.
    • Assist with developing and writing grant proposals.
    • Tell us about your interests and talents – there may be other ways to volunteer!

    Application Process

    • Complete the volunteer application. (link to volunteer application)
    • Complete an in-person interview.
    • Complete Mediation and Outreach Orientation (2 hours).

    Requirements for Selected Volunteers

    • Complete a 50-hour mediator training facilitated by Community Mediation Maryland.
    • Attend a post-training orientation.
    • Complete an apprenticeship, including two observations and two co-mediations with an experienced community mediator.
    • Return for a 5-hour follow-up training.
    • Complete at least 8 hours of continuing education and 2 hours of Ethics training annually.
    • Maryland Program and Mediator Excellence (MPME) membership

    Resources for Current Volunteers

  • Our Team

  • The CCCMC is proud to have a group of volunteer mediators who are committed to increasing peace in Carroll County. We strive to have volunteers who reflect the diversity of Carroll County in terms of race, ethnicity, socioeconomic status, age, experiences and education.


    Advisory Board:

    • Dr. Kristie Crumley, Associate Provost, Student Affairs and Marketing, Carroll Community College 
    • Richard Gibson, Deputy Chief of Westminster Police
    • Madeleine Ryan, Director of Operations, Carroll County Youth Services Bureau 
    • Patty Sundberg, Volunteer Mediator, Branch Manager, Carroll County Library 
    • Gina Valentine, Bureau Chief, Bureau of Aging and Disabilities 
    • Powell Welliver, Family Law Administrator of Carroll County
    • Laurie Blake, Director of Human Resources for Fuchs of North America
    • David Dellman, Community Member
    • Ashley Joslyn, Opportunity Works Program Manager, HSP


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  • Partnering Opportunities

  • We invite you to become a referral partner by informing others about the opportunity to use mediation, conflict coaching or facilitation to help resolve disputes, facilitate challenging conversations and make difficult decisions. 

    The mediation, coaching and facilitation processes are free, confidential, voluntary and nonjudgmental. The CCCMC provides professionally trained volunteer mediators and coaches who facilitate the process. They represent the diversity of Carroll County with regard to age, race, gender, ethnicity, income, experiences and education. Mediations and coaching sessions are scheduled at times and locations convenient to the participants.

    Our Partners

    Over the years, the following agencies/sites have helped promote peace in Carroll County by generously providing funding, offering private meeting space for coaching sessions, mediations and facilitations, and/or referring individuals, families or groups for these services. 

    Thank you, partners. We can’t do it without you!

    • Administrative Office of the Courts Department of Juvenile and Family Services
    • American Legion Posts
    • Bond Meadows Rotary Club
    • Boys and Girls Club of Westminster
    • Burrier-Queen Funeral Home
    • Carroll Community College
    • Carroll County Bureau of Environmental Health
    • Carroll County Bureau of Housing and Community Development
    • Carroll County Bureau on Aging and Disabilities
    • Carroll County Business and Employment Resource Center
    • Carroll County Circuit Court
    • Carroll County Department of Juvenile Services
    • Carroll County Detention Center
    • Carroll County District Court
    • Carroll County District Court ADR Office
    • Carroll County Health Department
    • Carroll County Humane Society
    • Carroll County Landlord Association
    • Carroll County Public Defender
    • Carroll County Public Libraries
    • Carroll County Public Schools
    • Carroll County Realtors Association
    • Carroll County Sheriff’s Office
    • Carroll County State’s Attorney’s office
    • Carroll County Times
    • Carroll County Veterans Services
    • Carroll County Youth Services Bureau
    • Carroll Hospital Center
    • Carroll Nonprofit Center
    • Central Maryland Correctional Facility
    • Change, Inc.
    • Church of the Ascension
    • Community Conferencing of Carroll County
    • Community Foundation of Carroll County
    • Community Mediation Maryland
    • Community Of Shalom, Westminster
    • Dads Works
    • Department of Carroll County Attorney
    • Department of Social Services
    • Family and Children’s Services
    • Family Center (HSP)
    • Family Law Administration of Carroll County
    • Get Connected
    • Habitat for Humanity Carroll County
    • Hampstead Police
    • Hampstead Town Hall
    • Human Services Programs
    • Law Office of Brad Bahouf
    • Manchester Fire Activity Building
    • Manchester Police
    • Maryland Mediation and Conflict Resolution Office
    • McDaniel College
    • McDaniel College ROTC
    • Moms Works
    • Mt. Airy Calvary United Methodist
    • Mt. Airy Senior Center
    • NAACP
    • Natural Lawn of America
    • New Windsor Community Meeting Room
    • North Carroll Senior Center
    • North East Social Action Program (NESAP)
    • On Our Own
    • Potomac Case Management
    • Recovery Support Services
    • Reese Fire Hall
    • Register of Wills for Carroll County
    • Right at Home
    • Roberts Mill Park Meeting room
    • Service Coordination
    • Shoemaker
    • South Carroll Senior Center
    • St. John’s United Methodist Church-Hampstead
    • Sykesville Old Post Office-Tower Room
    • Sykesville Police
    • Sykesville Rotary
    • Sykesville Town Manager
    • Taneytown Community Meeting space
    • Taneytown Fire hall
    • Taneytown Police
    • Taneytown Senior Center
    • Tree of Friends, Manchester
    • University of Baltimore
    • VFW Post 10076, Mount Airy
    • VFW Post 467, Westminster
    • VFW Post 6918, Taneytown
    • VFW Post 8806, Union Bridge
    • Villa Maria
    • We Can Help/Grow Mission
    • Wesley Freedom United Methodist Church, Eldersburg
    • West End Place
    • Westminster City Housing Department
    • Westminster Kiwanis Club
    • Westminster Police
    • Westminster Rescue Mission
    • Westminster Rotary club
    • Westminster Seventh Day Adventist Church
    • Y of Central Maryland 
  • FAQs

  • What if you are not sure a situation is appropriate for mediation?

    If you are unsure a situation is appropriate for mediation, give us a call or email us and a staff member can discuss the case with you to determine if it is suitable for mediation. A pre-mediation conversation is conducted with each potential mediation participant to determine if mediation is appropriate, explain the process, answer questions and schedule the mediation if everyone agrees to move forward.

    What information will I receive?

    Referring agencies may receive status reports on mediations, which include scheduled mediation appointments, whether or not the mediation occurred and whether or not an agreement is reached.

    Who are the mediators and coaches?

    The Mediation Center provides professionally trained mediators and coaches who volunteer their time and represent the diversity of Carroll County with regard to age, race, gender, ethnicity, income, experiences and education. All mediators and coaches have completed at least 50 hours of mediation training, an apprenticeship and continuing education.