The Carroll County
Community Mediation Center (CCCMC) offers conflict coaching, mediation and
facilitation services to all county residents at NO COST, and at times and
locations convenient for all participants. The Mediation Center also provides
training in conflict management, which can be catered to your organization’s
Learn more about
our history, our mission and our vision below.
The Carroll County
Community Mediation Center (CCCMC) started as a parent-teen mediation program
in 2000 with the support of the Department of Juvenile Services (DJS), the
Family Law Administrator, the Maryland Mediation and Conflict Resolution Office
(MACRO), Community Mediation Maryland (CMM) and the Carroll County Youth
Services Bureau (CCYSB). The vision was to provide families with a
collaborative process to work out issues such as school attendance and
performance, curfew, chores, friends, communication and more. The parent-teen
mediation program was unique in offering a co-mediation model where the
mediators mirrored the participants, having one adult and one teen mediator.
Over the years, the
CCCMC expanded their services to include other family relationships such as
couples, parents, siblings and in-laws. In addition to family conflicts, the
CCCMC broadened its services to more community-based disputes including
neighbor-neighbor, landlord-tenant, business-consumer, employee-employer,
co-workers and neighborhood associations.
Community Mediation Center's vision is for every Carroll County citizen to have
awareness of and access to high quality conflict resolution services at the
community level, such as mediation and conflict coaching.
The Mediation Center
promotes peaceful resolution of conflict and collaborative problem solving by
providing a range of conflict resolution services, education and professional
training to the Carroll County community.
people reach agreements, rebuild relationships and find permanent solutions to
their disputes. It is a process that lets people speak for themselves and make
their own decisions.
Mediation is a conflict resolution process in which mediators assist two or more participants with a dispute or conflict, helping those who need to have a difficult conversation clarify what is important to everyone and make decisions that meet the needs of those involved. Mediation is confidential, voluntary and nonjudgmental.
Learn more about mediation:
Conflict coaching is
a conflict management process where a coach works one on one with a participant
to address a specific conflict situation or to improve one’s conflict management
skills. Conflict coaching sessions may take place in person, online or over the
phone, and are scheduled for 45 minutes to an hour at convenient times.
Participants may have as many coaching sessions as they need to meet their
goals. Coaching is a voluntary and confidential process which may be helpful in
preparing for a mediation or challenging conversation, or when mediations
cannot be scheduled. Conflict coaching can be used as a stand-alone service.
are available for groups of 10 or more people. The Center’s facilitators work
with meeting organizers and participants to design a process that helps promote
dialogue, clarity and efficiency to attain the goals of the group. As third
party neutrals, the facilitators guide the process with all participants and
remain impartial to the outcomes. The facilitators assist in keeping the
meeting on track and record notes and action items.
The CCCMC provides
education and training to community groups, churches, schools and government
agencies. Presentations and trainings are tailored to meet the needs of each agency,
organization or business.
with the parent(s) and the school to foster constructive communication and
collaboration to develop an effective educational program. The facilitator
talks to the parents and the IEP Chair in advance to support the development of
an agenda and helps make sure everyone has a chance to speak and be heard at an
IEP meeting. The facilitator keeps the discussion focused and assists the team
to resolve disagreements.
Mediation is a
conflict resolution process offered at no cost to the Carroll County community
that can be utilized for a variety of conflicts at any stage of a dispute.
Mediations can occur
daytime, evenings and weekends in two-hour increments at our office or at
locations throughout Carroll County.
Types of mediation
services offered include:
To access services,
complete the referral form. (link to new more
Community mediation relies on volunteers from Carroll County to provide these free mediation services. Our volunteers complete 50 hours of intensive training, an apprenticeship, evaluations and continuing education. We strive to have volunteers who reflect the diversity of Carroll County in terms of race, ethnicity, socioeconomic status, age, education and life experiences.
The CCCMC is proud
to have a group of volunteer mediators who are committed to increasing peace in
Carroll County. We strive to have volunteers who reflect the diversity of
Carroll County in terms of race, ethnicity, socioeconomic status, age,
experiences and education.
We invite you to
become a referral partner by informing others about the opportunity to use
mediation, conflict coaching or facilitation to help resolve disputes,
facilitate challenging conversations and make difficult decisions.
coaching and facilitation processes are free, confidential, voluntary and
nonjudgmental. The CCCMC provides professionally trained volunteer mediators
and coaches who facilitate the process. They represent the diversity of Carroll
County with regard to age, race, gender, ethnicity, income, experiences and
education. Mediations and coaching sessions are scheduled at times and
locations convenient to the participants.
Over the years, the
following agencies/sites have helped promote peace in Carroll County by generously
providing funding, offering private meeting space for coaching sessions,
mediations and facilitations, and/or referring individuals, families or groups
for these services.
If you are unsure a
situation is appropriate for mediation, give us a call or email us and a staff
member can discuss the case with you to determine if it is suitable for
mediation. A pre-mediation conversation is conducted with each potential
mediation participant to determine if mediation is appropriate, explain the
process, answer questions and schedule the mediation if everyone agrees to move
may receive status reports on mediations, which include scheduled mediation
appointments, whether or not the mediation occurred and whether or not an
agreement is reached.
The Mediation Center
provides professionally trained mediators and coaches who volunteer their time
and represent the diversity of Carroll County with regard to age, race, gender,
ethnicity, income, experiences and education. All mediators and coaches have
completed at least 50 hours of mediation training, an apprenticeship and
take advantage of services or learn about volunteer opportunities:Phone: 410-848-1764
Fax: 410-848-5479email: CCCMC@carrollcc.edu